Selling on eBay can be a way to make a part time or full time living. For me, eBay sales enabled my daughter and I to run a business together and to subsidize the many things we needed when she was growing up. I even paid for her college tuition with eBay sales. She graduated debt free.
A woman of varied interests. Author of the "For Dummies" series about
eBay, as well as Social Media and Customer Service books. Host
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Small business? Find tools, apps and tips on my Cool eBay Tools website!
Tuesday, June 21
10 Strategies That Guarantee You More Profit on eBay and eCommerce Sales
Selling on eBay can be a way to make a part time or full time living. For me, eBay sales enabled my daughter and I to run a business together and to subsidize the many things we needed when she was growing up. I even paid for her college tuition with eBay sales. She graduated debt free.
Tuesday, May 21
Step By Step Guide to Leaving Feedback on eBay
There are several ways to leave feedback for a seller:
- If you’re on the transaction page, click the Leave Feedback link; the Leave Feedback page appears.
- In the Purchase History area of your My eBay page, click the Leave Feedback link next to the transaction.
- In the Feedback Forum, click the Leave Feedback link to see a list of all your completed auctions from the last 60 days for which you haven’t left feedback.
- On your My eBay page, scroll down and on the left side you will see your purchase history. Click there to find the item that's just arrived. Under Actions to the right of the item, you will see a Leave Feedback link, which will take you to the Feedback page.
- Click the Community-->Announcements link, in the main navigation bar, and then click eBay Feedback Forum. On the next page that appears, click the Leave Feedback link.
- Enter the required information.
Note that your item number is usually filled in, but if you’re placing feedback from the user’s feedback page, you need to have the number at hand. - Choose whether you want your feedback to be positive, negative, or neutral.
- Type your feedback comment.
- Fill in your star ratings by clicking the stars next to the questions (see further on, "Giving Detailed Star Ratings Properly ").
If you decide that the seller’s description was inaccurate, you will have to explain why by clicking next to the explanations that appear - Click the Leave Feedback button
To see the rest of the tips (and my personal take on the eBay Star ratings) please click visit the article on my website.
Thursday, November 15
8 Simple to Apply SEO Tips for Your Online Store
If a consumer searches Google for one of your products, what would they find? Would your online store be at the top of the results? If your site doesn’t appear within the first few pages of search results, you’ll lose the opportunity to earn additional traffic and potential customers. While you may advertise your store through social media or paid advertisements, if your ecommerce site isn’t properly search engine optimized, then you’re missing a big piece of the pie.
By implementing SEO techniques, you help search engines like Google and Bing better crawl and index the content on your site. This means your website and product pages are more likely to show up when users search keywords relevant to your online store. While search engine optimization can be a full-time job, there are eight steps you can take right now to improve your site’s standing and increase its visibility:
- Create unique, user-friendly content on each page. Search engines are placing more value on quality content that results in lower bounce rates, longer time spent on the site, better user experience, and diversity of site traffic. Be sure that you’re using relevant keywords on each page, but write content that’s meant to be read by humans, not just search engines.
- If you have different URLs that lead to the same product page, avoid getting dinged for duplicate content by indicating a canonical (preferred) URL. See more on canonicalization here.
- For each product page, include the product name in the URL, title tags, text, and the titles and alt text for images. Since search engines can only index what they can crawl, try not to leave any element “unreadable” by search engines.
- If you sell a coffee mug in black, red, or green, state the color options on the product page in addition to having color swatches (with alt text), since users might be searching for “coffee mug” or “green coffee mug.” A warning about creating different pages for each variation of a product: this can result in “thin” content that could be penalized by search engines.
- Be smart in the long-tail terms you include in your copy, since these keywords can drive better quality traffic (i.e., consumers closer to making a purchase). Plus, your site is more likely to rank high for detailed keyword phrases like “tan Italian leather loafers” rather than a very popular and general term, like “loafers.”
- Allow your customers to leave feedback, reviews, comments, photos, etc., so you get additional content on each page that could help drive more long-tail traffic. Including reviews on your site also improves the user experience and builds better customer relationships.
- Use rich snippets to display additional information underneath your URL and meta description in search results. Rich snippets provide additional information such as a product’s price, availability, and ratings, which could help users decide to click your link. See more on rich snippets here.
- If you are serious about your SEO efforts and don’t mind spending a little money, you could take advantage of Google products, such as AdWords and Google Shopping, to help boost your web traffic.
Tuesday, June 26
Win Expert Advice for your Small Business at the new Dymo EndiciaThinking Forward
DYMO Endicia has partnered with ecommerce and business experts Marsha Collier and John Lawson to bring small business owners the chance of a lifetime:
Two lucky business owners will win a 1-hour phone consultation with either Marsha or John. Ask your burning business questions, get expert advice, and discuss your management strategies with online sales and marketing gurus.
Want to win? Fill out a short form right here.
Meet Marsha Collier
Thursday, February 23
Transaction Problem on eBay or PayPal? Enter Twitter Customer Service: Why It's Time
My email has been deluged for the past 15 years with email from readers and eBay members who want me to help them. I help most everyone who emails me, but the intrinsic problem is, people don't understand that I don't work for eBay. I can't get into existing transactions. What I can do is give you best practices both on Paypal and eBay, but I have no "inner connection" to anyone at the company.
It's serendipitous that @AskPayPal has been active on on Twitter since 2009. Around the same time, I blogged Social Media Marketing? Learn from Successful eBay Sellers and eBay Founder, Pierre Omidyar re-Tweeted the post. That's when I knew I got it right. That's when I knew that I had to expand my books to include customer service.
Customer service is the key to success for any eBay seller or brand. I've been beating this drum for over a decade and it is great to know others finally agree. I wrote a book (aimed at small business) The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More and gave examples of small business successfully conncting online.
Monday, February 13
Tuesday, January 10
Make Your Online Sales Grow: Build Your Brand on eBay - new For Dummies!
The latest (seventh) edition of 'eBay For Dummies" just came out for 2012. In this video, discuss how to make your listings stand out from the others and building your brand on eBay!
Friday, October 14
So excited! I have an iPhone / iPad App: "eBay Tips For Dummies" only 99¢
Description:
You love Marsha Collier’s expert eBay guidance from her bestselling eBay For Dummies book. Now take Marsha’s helpful advice with you everywhere you go! This fun and easy eBay app will help you bag big bargains, sell like a pro, turn a profit, and make the most of your eBay experience. Packed with tips on using eBay, making smart bids, conducting your own auctions, marketing and shipping your stuff, handling privacy issues, and keeping everything safe and legal, the eBay Tips For Dummies app is exactly what you need to become a savvy seller and brilliant buyer in no time at all.
App Features:
- Basics section guides you through the eBay registration process, creating your eBay identity, navigating the site, keeping an eye on auctions and your own transactions, getting and giving feedback, and more
- Part of Tens section highlights ten (or so) golden rules for gaining a great reputation on eBay and enjoying your eBay adventures
- Buying section gives you the inside scoop on becoming the best buyer you can be – from marking items to watch to winning bidding battles, communicating with sellers, making prompt payments, and resolving issues, it’s all here
- Selling section shows you the ins and outs of making your items stand out in the eBay crowd and includes tips on deciding what to sell, adding photos and details to your listings, writing a terrific title, setting a price, getting in touch with bidders, and getting your merchandise out the door
- Privacy & Security section helps you understand eBay’s privacy policy, keep your account safe from hackers and spammers, create a powerful password, use feedback to make informed decisions, make secure transactions, and more
- Search feature lets you search the entire app by keyword or phrase to help you find the information you need anytime and anywhere you want it
- Share feature allows you to send your favorite tips and tricks to your friends and family via Facebook or e-mail
eBay Tips For Dummies is your on-the-go guide to cashing in on the eBay phenomenon and getting that great deal!
Monday, April 18
eCommerce, Facebook & Social Media: eBay On Location Attended by Eager Small Business Entrepreneurs #eBayOL #smallbiz
This past week, I was lucky enough to speak at the eBay On Location event in Las Vegas. The sold out event was one of the most energetic groups I've had the pleasure to meet at any conference. There were eBay sellers of all ages from all over the country. Aside from writing the For Dummies series on eBay, I've been selling on the site since 1997 and am now rated a Top Seller, so this conference was very special.
eBay made several announcements. One being the rollout of Facebook "Like" buttons on the listings pages directly under the listing title. Previously, eBay had "share" links to Facebook and Twitter hidden in the listings. This brings social media interaction to the top of the page.
Social it was! During my book signing, I heard many fabulous stories of success and encouragement. I also saw several well worn copies brought for me to sign (very satisfying). One gentleman, as I signed his book, thanked me and reminded me that we had an email exchange several years ago. (I put my email address in all my books, to encourage readers to connect with me).
He reminded me that he asked me via email what to do with boxes of old magazines, including Life and Look, that he inherited, I suggested he weed out the special events and dates for sale, and then to go through the magazines for vintage ads. Many older advertisements would feature top celebrities of the day, and the artwork was often quite beautiful. He should then cut the ads out, put them in complimentary mattes, and put them up for sale as artwork. He did just that; and sales took off. Now he has a successful business centered around that creative idea.
It reminded me that indeed, the early years of eBay were the beginnings of Social Media. Without hundreds of rules and regulations, users connected freely. There were chat boards on the site, and email marketing went on very successfully.
I spoke three times during the event. Once, on Advanced eBay Business Planning, teaching the ins and outs of running a successful eBay business, including creating a business plan, managing budgets and tracking expenses, and grow operations effectively.
My second talk was on Best Practices for Building Your eBay Business which I gave twice. (The Fire Marshall closed the doors so not everyone got in). This was about the best practices to grow your business by streamlining operations, marketing yourself online and through social media, avoiding common pitfalls, and getting ahead of your competition.
Speaking at an event with over 1,000 attendees was amazing. Meeting the people I had met online was priceless. The best part? Seeing that many people are still willing to put in real effort to grow a successful business.
Monday, April 11
Chart of Wholesale Trade Shows during the year for eBay & Online Sellers. Great ways to find new merchandise!
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Tuesday, March 29
Did you know? What Do the Stars Next to eBay User IDs Mean?
What Do the Stars Next to eBay User IDs Mean?
When you see a star next to an eBay user’s ID, check out the color of the star. This tells you that user’s feedback rating. When you first join eBay, it seems like everyone on eBay has a star next to their user ID except for you. Fortunately, that will change over time as you get more experience as a buyer or seller (or both). The stars of many colors are awarded based on the amount of your feedback rating. For example, when you receive a feedback rating of 10, you get a bright new gold star (just like in school).
You may notice stars of other colors — even shooting stars; the following table gives you the lowdown on what each star color represents.
eBay Star Colors
Star Feedback Rating Gold star 10 to 49 Blue star 50 to 99 Turquoise star 100 to 499 Purple star 500 to 999 Red star 1,000 to 4,999 Green star 5,000 to 9,999 Gold shooting star 10,000 to 24,999 Turquoise shooting star 25,000 to 49,999 Purple shooting star 50,000 to 99,999 Red shooting star 100,000 and higher Once you have a star and you reach a higher level, you will probably get a silly tingly feeling of accomplishment. Very silly, yes, but it's all part of being an active member of the eBay community.
Friday, March 25
eBay Tip: How to Make Changes in a Current eBay Listing
How to Correct a Current eBay Listing
If you make a mistake when you list your eBay item, but don’t catch it until the auction is up and running, you can still make corrections. eBay allows revisions before the first bid is placed as well as after the bidding war is underway. You can’t correct everything, though. Here’s what you can change about your listing before bids have been placed (as long as the listing doesn’t end within 12 hours):
When you revise a listing, eBay puts a little notation on your auction page that reads: Description(revised).
- The title or description of your item
- The item category
- The item’s starting price
- The item’s Buy It Now price
- The reserve price (you can add, change, or remove it)
- The duration of your listing
- The URL of the picture you’re including with your auction
- A private listing designation (you can add or remove it)
- Accepted payment methods, checkout information, item location, and shipping terms
Correcting an eBay auction before you receive bids
To revise a fixed-price listing or any auction before bids have been received, follow these steps:
- Go to your My eBay page and find the item you want to revise.
If the item hasn’t received any bids, a message appears on your screen to indicate that you may update the item,
- Click the Revise link from the drop-down menu on the right side of the item.
You arrive at the Revise Item page, which looks like the Sell an Item form.
- Make changes to the item information and then click the Save and Continue button at the bottom of the page when you’re finished.
A summary of your newly revised auction page appears on your screen.- If you’re happy with your revisions, click Save Changes.
You’re taken to your newly revised item page, where you see a disclaimer from eBay that says you’ve revised the listing before the first bid.- If you want to make further revisions instead, click the Back button of your browser and redo the Edit your Listing page.
Correcting an eBay auction after you receive bids
If your listing is up and running and already receiving bids, you can still make some slight modifications to it. Newly added information is clearly separated from the original text and pictures. In addition, eBay puts a time stamp on the additional info in case questions from early bidders crop up later.
After your item receives bids, eBay allows you to add to your item’s description. If you feel you were at a loss for words in writing your item’s description, if you discover new information (that vase you thought was a reproduction is actually the real thing!), or if a lot of potential bidders are asking the same questions, make all the additions you want. But whatever you put there the first time around stays in the description as well.
Friday, March 4
Quick Tips for Creating a Great Description for Your Online Store or eBay Item
- Write a factual description. Carefully describe the item, stating every fact you know about it. Avoid the use of jargon, and answer almost any question a potential buyer might ask.
- Accentuate the positive. Be enthusiastic when you list all the reasons everyone should bid on the item. Unlike the title, the description can take up as much space as you want. Even if you use a photo, be precise in your description — tell the reader, for example, the item’s size, color, and fabric.
- Include the negative. Don’t hide the truth of your item’s condition. Trying to conceal flaws costs you in the long run: You’ll get tagged with bad feedback. You also don’t want the buyer to send back your merchandise because you weren’t truthful about imperfections or modifications. This type of omission can lead to a fraud investigation.
- Include some friendly banter. You want to make the customer feel comfortable shopping with you. Don’t be afraid to let your personality show! Think Infomercial!
- Limit the number of auction rules (or terms of sale). Some sellers include a list of rules that’s longer than the item’s description. Nothing turns off a prospective buyer like paragraph after paragraph of rules and regulations.
- Choose a reasonable typeface size. Many users are still looking at eBay on an 800 x 600 display. If you design your auctions at 1024 x 768, your typefaces may be way too large for the average user. Forcing a user to scroll leads to frustrated customers.
- Quote a shipping amount. Many bidders pass up auctions that don’t disclose the shipping charges. Use eBay’s shipping calculator to give your customers a fair shake at the shipping costs.
- Keep photos to a practical size. Many users still connect with a slow Internet connection, and if they have to wait more than a few seconds for your large pictures to load, they may go elsewhere for the item.
- Be precise about all the logistical details of the post-sale. Figure out the costs of shipping the item and add those charges to your description. If you charge extra for shipping insurance in your online store, mention it as well.
- Promote yourself, too. As you accumulate positive feedback, tell potential buyers about your terrific track record. Add statements like “I’m great to deal with. Check out my feedback.”
- Be concise and to the point — don’t ramble! Too many people online these days drone on and on, causing prospective customers to have to scroll down the page several times.
Wednesday, March 2
20 Years of Publishing Magic. For Dummies: Technology for the Rest of Us
When people mention the For Dummies series, one hears a lot like: "I'm not a Dummy!" But just as Dr. Ruth Westheimer was won over to be a Dummies author, millions of people worldwide love the series of plain talking, humorous books. There's no better way to learn a topic than from a For Dummies book. Did you know that you could set 5,700 stacks of Dummies titles next to the world's tallest building in Dubai. (The stack of my books alone is over 5 feet)!
It's been an honor to write for the For Dummies series for over 14 years. eBay For Dummies started my career. My latest social media book in the series, Facebook and Twitter For Seniors is selling to a whole new market. 35 books later, and over a million of my books sold... I still look forward to writing my next one.
To celebrate the 20th anniversary, buy any “For Dummies” book between March 1 – 31, 2011 and receive a five dollar rebate with this mail-in rebate.
Tuesday, November 23
eBay Sellers: In 2011, PayPal will be required by the IRS to report sales information. Understanding IRS 6050W
NEW TAX LAW FOR ONLINE SELLERS
Everything you need to know about IRS 6050W
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Starting in 2011, all U.S. payment providers including PayPal will be required by the IRS to report sales information about certain merchants to the IRS. We want to help you understand these changes.
- Applies to merchants receiving over $20,000 in gross sales volume AND 200 payments or more
- Applies only for sales beginning on January 1, 2011
Questions? Log in to your account or call 1-888-221-1161
What Is IRS 6050W?
Under the new legislation, PayPal will be required to report to the IRS the total payment volume received by PayPal customers in the US who:
* Receive more than $20,000 in gross payment volume in a single year, AND
* Receive 200 or more payments in a single year.
The IRS changes will apply to all payment providers, including PayPal. They will take effect on January 1, 2011, with the first reports going to the IRS in early 2012. Our goal is to help PayPal merchants to understand and comply with the new requirements.
If you meet the stated thresholds, you will be required to verify your identity by adding a SSN/TIN/EIN to your existing account.
Be sure to read more on PayPal
Wednesday, May 12
Children Learn from Your Business Examples
Friday, February 19
This Week in Twitter Live Broadcast
We talked about connecting with your audience as well as the latest trends, news and ways to find your own voice on Twitter. I also gave Lon a little advice on how to find deals on eBay. If you have some time, please give the show a look (or at least a listen) - I think you'll enjoy it.
I really enjoyed participating and it was nice to talk Twitter with some very smart people using more than 140 characters. Thank you Lon Harris, Mike Bracco and Mark Jeffrey.
Monday, November 9
On the air with Leo Laporte and eBay For Dummies
This week I was lucky enough to visit with Leo Laporte at Twit cottage and broadcast live on Twit.tv. Leo also interviewed me for his weekend, nationally syndicated The Tech Guy radio show.
It always surprises me when I can talk to really smart folks and teach them more about eBay. I guess I've spent so much time buried in ecommerce that I take it for granted. Leo enjoyed a copy of my new book, "eBay For Seniors For Dummies" and I have a feeling we might be seeing some of Leo's awesome collectibles up for sale on eBay soon!
You can listen to the radio segment here.