DYMO Endicia has partnered with ecommerce and business experts Marsha Collier and John Lawson to bring small business owners the chance of a lifetime:
Two lucky business owners will win a 1-hour phone consultation with either Marsha or John. Ask your burning business questions, get expert advice, and discuss your management strategies with online sales and marketing gurus.
Want to win? Fill out a short form right here.
Meet Marsha Collier
If you haven’t created a Pinterest account for your online store, it might be time to jump on the bandwagon.
Shopify, a service that provides ecommerce capabilites to 25,000 online stores, assessed whether Pinterest posts were actually leading to sales. The results were surprising and impressive: Pinterest is the 3rd largest referral source to ecommerce sites, behind Facebook and Twitter.
However, customers referred by Pinterest spend an average of $80 per order— that’s twice as much as Facebook users typically spend.
If that’s not enough to get you to sign up, click through to see even more Pinterest statistics.
Infographic courtesy of Shopify.
You might assume that your Facebook fans see all the posts you make. After all, they like your page, right? Wrong!
Behind the scenes of Facebook, there is a news feed algorithm that determines who sees your posts in the news feed and who doesn’t. It’s called the EdgeRank, and it’s something worth looking into if you want to understand how many different factors play into the success of your Facebook fan page.As seen in the graphic above, by @ladyxtel, Facebook’s EdgeRank may seem complicated at first glance. Upon further investigation, though, it’s actually only a matter of a few factors (plus some secret code) that make the whole thing work! Essentially, the EdgeRank is an ever-changing “score” for your page and the posts it publishes, and that score determines who sees each post and how far a single post travels through the news feed.Though the specific algorithm (code) behind the ranking system is kept secret by Facebook, we can break down the three other most important factors in computing the EdgeRank. These factors will have the biggest impact on your Facebook marketing efforts, and should therefore be considered of utmost importance in your marketing plan.So, we see that a clear factor in one’s EdgeRank is the type of content posted from brand pages. Are you taking that content factor into your posting strategy? Do you alternate what types of posts you create for your fans? Some of the most memorable posts by brand pages I can remember are photos, and of those posts, the brands usually get a “like” out of me and their fans. In the best cases, I share their photo. It’s no wonder, then, that photos were found to earn the most engagement per fan in studies of Facebook posting strategies. In a great post by Small Business Search Marketing, the results are clear. Photos earn the most engagement.1. The affinity score between the viewer and the creator. Facebook keeps tabs on how frequently a user interacts with a certain friend or brand page. The more a user views a particular brand page or engages with their posts (by liking or commenting), the higher the affinity score between that user and brand. For example, if I always “like” and comment on Fanpage Toolkit’s status updates, Facebook raises the affinity score between Fanpage Tooklit and my personal profile, making it more likely that Fanpage Toolkit posts will continue to show up in my news feed. Basically, this is a positive feed-back loop.2. The weight of each type of engagement action and post type. Facebook “weighs” each form of engagement with a post (like, comment, share, etc.) and factors this weight into the EdgeRank. We’ve heard that studies have shown a “like” has a smaller engagement weight than a comment, for example, while a “share” has the greatest, most influential weight of all actions. Similarly, the type of post you make as a brand page carries a weight factor. Photo posts, for example, have more weight than a plain text status update or link. Think about the weight of your posts and how your fans engage with the posts when considering your content strategy. With these facts in mind, theoretically, a photo posted from your brand page that is then shared by many fans would create the highest weight in the EdgeRank, exposing your post to the maximum number of users. More on that below.
3. The time of posting (or how old a post is). This is the most logical factor in determining the EdgeRank. Older posts have less of an Edge, simple as that. Just like Twitter, the Facebook news feed is an ever-updating stream of information. As posts get older throughout a day, the less likely they are to appear to users. In the case that a post receives engagement (after it has passed its prime time), users may see the post brought back to the surface of the news feed. But, in general, page admins should keep time of posting in mind when creating content.
The beauty about posting engaging photos is that the more a single user interacts with your content (a photo, for example) the more that future content of yours is likely to show up in their news feed! By making the connection to fans with content such as a photo, in the first place, you set yourself up to increase your page’s EdgeRank.
After learning about what the EdgeRank is, and for those wondering how their page ranks in the scheme of things, you can certainly try out EdgeRank Checker for yourself, as they offer a great, comprehensive service for pages interested in increasing their visibility on Facebook.
It might be 2012, but some of our fathers are still not keen texters. It’s true-- they might have all the latest gadgets, fast toys, and even snazzier ties. But, might be stuck plunking away on the computer with email or still picking up the phone to (gasp!) call.
When should you text Dad and bring him into this decade?
Well this Father’s Day, of course.
But if you’re struggling to find the right topic to make Dad smile,
we have some suggestions:
1. Text Dad about his car - every father’s favorite toy.
Dad, Don’t worry. You didn’t forget where you parked the car again. I have it.
2. And because we don’t always have Dad’s car, don’t forget to text him when you need a ride.
Customer Service using Social Media Channels is a nascent discipline, which is good, because fewer customers than most people think are actually using it – but its time will come. Just look at the usage from the customers perspective, barely 17%. American Express and ECHO just published some findings that paint an interesting picture. I would also challenge some of the results, or methods, or both. Not because I know better, but because I am confused about what exactly they are asking and how they asked. When these results are compared with some recent research (company perspective) I conducted with thinkJar, there is a bit of a gap between what companies are spending time and money on, and what their customers are actually using.
