Want to Write A Book? Guy Kawasaki's APE Author, Publisher, Entrepreneur-How to Publish a Book is a must read

As one who makes a career as a book author, people come to me with a book idea. They ask a bevy of questions: Should I write it? How do I write it? Do I need an agent? How do I get a publisher? Although folks think I am a fount of knowledge on the subject, these questions cannot simply be answered in a one hour phone call.

Guy Kawasaki’s new book, APE: Author, Publisher, Entrepreneur - How to Publish a Book, answers every query and more. Guy’s words mirror my own experiences and add actionable tasks and tools to guide you through the process of writing and publishing.  I will no longer dodge requests from budding authors; I will just recommend they read his book. If you want to be an author in today’s digital world, this book is a must have.

As Guy points out, writing is a very personal endeavor.  It is not an easy art; not for everyone. Writing a book takes discipline and organization -- on top of creativity. The prolific story-teller, Paul Gallico, best known for “The Poseidon Adventure” (although my favorite of his is "The Silent Miaow”) said “It is only when you open your veins and bleed onto the page a little that you establish contact with your reader.” Even with my non-fiction I feel responsibility to the reader; I bleed to be sure my words are clear and engage the reader along the way.

By reading APE: Author, Publisher, Entrepreneur - How to Publish a Book, you may not avoid the bleeding, but Guy keeps you from making rookie mistakes. His top notch tips on producing a book and self-publishing are worth the read. So much so, that reading this book has convinced me to update and self-publish my great aunt’s French Normandy cookbook (a solid old time seller in Europe).

If you’ve ever thought of writing a book, you must read Guy’s latest work.

Social Media Policy: Why You Should Have One and What to Consider When Creating One

Post by Marsha Collier

If you intend to promote your brand and interact with customers through social networks and social media channels – and I highly recommend that you do – you must realize your employees will be there as well, with their own personal accounts. There’s no reason not to encourage your employees to explore and engage in social media communities online, but remember, they are also the face of your company to all their friends and associates – as well as to the customers they know. What they say online or the type of photos they post on their personal accounts may reflect, albeit in a roundabout way, on your business. When they directly talk about you or your business, it will have a cause and effect relationship.
It is your job to guide your business’s online culture and protect your brand’s online persona. Provide guidelines for your employees in the form of a Social Media Policy. This written document, similar to other codes of conduct you have for employees, will let them know what type of behavior you expect from them online and any limits as to what business-related information they can share in the public stream.
Here’s how one of our nation’s biggest companies handled it. Back in 2009, before most people thought about setting guidelines, Adam Brown broke ground by developing a 4R social strategy (review, respond, record, redirect) and spearheaded the development of social media guidelines for the Coca-Cola Company. Aside from designating a code of conduct for their official online spokespeople, Coca-Cola also laid out specific principles for their associates. By taking a look at what Coca Cola deemed appropriate, perhaps it will help you forge a set of standards for your own employees. From Coca-Cola’s Online Social Media Principles, the guidelines below with my explanations outline expectations for any online activities – personal or professional – where employees reference the company or have made their association with the company known.

1. “Adhere to the Code of Business Conduct and other applicable policies” – Coca Cola has several policies regarding specific business activities, including general conduct, information protection and insider trading. All employees (from the CEO to interns) are expected to follow these when mentioning online that they are employees of Coca Cola. 
2. “You are responsible for your actions” – This point is a reminder to exercise sound judgment and common sense when posting online because employees will be held responsible if their actions negatively impact the business or its image.
3. “Be a ‘scout’ for compliments and criticism” – This guideline acknowledges that employees are “vital assets for monitoring the social media landscape.” Coca-Cola even supplies an in-house email for forwarding both positive and negative comments employees observe online, so they can feel confident negative situations will be addressed without feeling like they must be the one to take action.  
4. “Let the subject matter experts respond to negative posts” – This point stresses, again, that should employees encounter a potentially damaging post about the business, the post should be referred to those trained and approved as official online spokespeople to handle responding.
5. “Be conscious when mixing your business and personal lives” – This principle recognizes that personal and business personas often intersect online and reminds employees that everything that is posted online – even when channels or profiles are “private” or “protected” – can still ultimately be seen by anyone at any time through sharing, forwarding and general unintentional carelessness. 

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Social Media Commerce: Make it Easy for Your Customers to Do Business with You

December 4th, 11 AM PST / 2 PM EST  - Live Chat with Marsha Collier

Are you struggling to gain new customers or earn repeat business from existing customers? It could be because you’ve made the process of doing business with your company too difficult – everything from product discovery to customer service to ordering, payments, delivery and merchandise returns. Join us to discuss how social media commerce can make doing business with your business easier for customers. 

Submit your pre-chat questions, and add the event to your calendar so you don’t miss the conversation. The conversation will take place at the Endicia Thinking Forward Website on December 4th, at 11 AM PST / 2 PM EST.

This Live Webcast precedes the publication of my latest book, Social Media Commerce For Dummies. It's one that will help your business build revenue and customer base through social media. Please join me - and be sure to post some pre-chat questions on the Endicia website.

8 Simple to Apply SEO Tips for Your Online Store

    

If a consumer searches Google for one of your products, what would they find? Would your online store be at the top of the results? If your site doesn’t appear within the first few pages of search results, you’ll lose the opportunity to earn additional traffic and potential customers. While you may advertise your store through social media or paid advertisements, if your ecommerce site isn’t properly search engine optimized, then you’re missing a big piece of the pie.

By implementing SEO techniques, you help search engines like Google and Bing better crawl and index the content on your site. This means your website and product pages are more likely to show up when users search keywords relevant to your online store. While search engine optimization can be a full-time job, there are eight steps you can take right now to improve your site’s standing and increase its visibility:

1. Create unique, user-friendly content on each page. Search engines are placing more value on quality content that results in lower bounce rates, longer time spent on the site, better user experience, and diversity of site traffic. Be sure that you’re using relevant keywords on each page, but write content that’s meant to be read by humans, not just search engines.
2. If you have different URLs that lead to the same product page, avoid getting dinged for duplicate content by indicating a canonical (preferred) URL. See more on canonicalization here.
3. For each product page, include the product name in the URL, title tags, text, and the titles and alt text for images. Since search engines can only index what they can crawl, try not to leave any element “unreadable” by search engines.
4. If you sell a coffee mug in black, red, or green, state the color options on the product page in addition to having color swatches (with alt text), since users might be searching for “coffee mug” or “green coffee mug.” A warning about creating different pages for each variation of a product: this can result in “thin” content that could be penalized by search engines.
5. Be smart in the long-tail terms you include in your copy, since these keywords can drive better quality traffic (i.e., consumers closer to making a purchase). Plus, your site is more likely to rank high for detailed keyword phrases like “tan Italian leather loafers” rather than a very popular and general term, like “loafers.”
6. Allow your customers to leave feedback, reviews, comments, photos, etc., so you get additional content on each page that could help drive more long-tail traffic. Including reviews on your site also improves the user experience and builds better customer relationships.
7. Use rich snippets to display additional information underneath your URL and meta description in search results. Rich snippets provide additional information such as a product’s price, availability, and ratings, which could help users decide to click your link. See more on rich snippets here.
8. If you are serious about your SEO efforts and don’t mind spending a little money, you could take advantage of Google products, such as AdWords and Google Shopping, to help boost your web traffic.

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10 Must-Know Holiday Tips for eBay and Online Sellers

Thanks to Dymo Endicia, you can download a free Holiday Selling Tip-sheet: Maximize your holiday shipping success with ten tips from Marsha Collier, eCommerce authority and one of Forbes' Top 50 Social Media Power Influencers in 2012. According to Accenture, up to 59% of 2012 holiday shoppers will buy more than half of their gifts online–up more than 18% over 2011.* And to make sure you're prepared, DYMO Endicia asked Collier to put together a list of ten ways to help you. Visit http://dymoendiciaforward.com/tips/ to download.