Tuesday, October 19

It Costs 6 to 7 Times More to Acquire a New Customer Than to Retain Existing: Infographic frm @flowtown #custserv

Have you ever wondered how much an existing customer was worth? Well, in most cases its a lot. In fact, it is 6 to 7 times more costly to acquire a new customer than to retain an existing customer. The following graphic details the the most interesting findings of several recent studies focused on customer acquisition, retention and attrition rates. It should help to put things in perspective for marketers and business owners.

Read more: http://www.flowtown.com/blog/the-value-of-an-existing-customer#ixzz12k1JvufP

Wednesday, October 13

Twitter Crushing Facebook's ClickThru Rate: Facebook 2.87% Twitter 19.04%. How does this happen?

Zuckerberg Facebook Twitter

What is the most effective way for marketers to spread their message online? Facebook? Twitter? Company blogs? Email?

According to a new report by marketing firm SocialTwist, Internet sharing trends have shifted heavily shifted toward social networking, but other platforms still have a strong presence for word-of-mouth advertising. SocialTwist analyzed more than a million referral messages sent using the company's Tell-a-Friend tool, a widget that lets users share sites through social media.

In the last year, social networking sites saw a 10% increase in usage, and a 16% bump in click-throughs. Overall though, email still accounts for 55% of referrals.

However, when it comes to click-throughs, social networking sites are far more effective, accounting for more than 60% of the market share.

Among social networking sites, Facebook is by far the most preferred service for sharing, making up more than 78% of usage. Yet other sites are gaining: Twitter maintains 5% of referrals, and MySpace, surprisingly, comes in at second with 14.5% share

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Yet Twitter has become the most effective tool for click-throughs. Twitter yielded a whopping average of 19.04 clicks, whereas Facebook only produced 2.87 clicks.

This is great news for Twitter, which has hinged its business on Promoted Tweets and Trends, tweet-size ads that companies purchase for $100,000 a day. With such a high click-through rate, it's no wonder new Twitter CEO Dick Costolo boasted yesterday that the company has "cracked the code on a new form of advertising, and we feel like we’ve got a hit on our hands.”


   

I hate to say "I told you so."

Tuesday, October 12

Join Me & My fellow Wiley authors @BrianSolis @Pistachio @stevegarfield @JimKukral & more at BlogWorld 2010

The best part of attending fabulous conferences is that we get to meet the wonderful people we know in Social Media. My favorite part is that I get to meet so many of the people that read my books. Please stop by and visit with me and my fellow authors in booth 421. The schedule is below! can't wait!

BlogWorld & New Media Expo Wiley Booth Signings

Friday, 10/15 

  • 11:00 - Brian Solis/Engage
  • 11:30 - Laura Fitton/Twitter For Dummies 2e
  • 12:30 - Aaron Brazell/WordPress Bible
  • 1:00 - Mari Smith/Facbook Marketing: Hour A Day
  • 2:00 - Steve Garfield/Get Seen
  • 2:30 - Kevin Nalty/Beyond Viral
  • 3:00 - Jim Kukral/Attention
  • 3:30 - Marsha Collier/eBay For Dummies 6e & Facebook and Twitter For Seniors For Dummies

Saturday, 10/16

  • 11:00 - Lisa Sabin-Wilson/WordPress For Dummies 3e
  • 11:30 - Douglas Karr & Chantelle Flannery/Corporate Blogging For Dummies
  • 1:00 - Brad Williams/Professional WordPress
  • 2:00 - Darren Rowse & Chris Garrett/Problogger 2e

Tuesday, October 5

Interesting New Data: Articles Published in the Morning Shared More on Facebook from @Dan Zarrella

Dan Zarella says: I analyzed the average (interquartile mean to be specific) number of times articles were shared on Facebook based on the time of day they were published and I found that Facebook sharing seems to peak on articles that are posted in the morning, 9AM EST specifically.