Tuesday, October 19

It Costs 6 to 7 Times More to Acquire a New Customer Than to Retain Existing: Infographic frm @flowtown #custserv

Have you ever wondered how much an existing customer was worth? Well, in most cases its a lot. In fact, it is 6 to 7 times more costly to acquire a new customer than to retain an existing customer. The following graphic details the the most interesting findings of several recent studies focused on customer acquisition, retention and attrition rates. It should help to put things in perspective for marketers and business owners.

Read more: http://www.flowtown.com/blog/the-value-of-an-existing-customer#ixzz12k1JvufP