What does it take to deliver outstanding and above and beyond customer service? The simple answer: An incredible understanding of how your customers think. Spending lots of time with your users and customers every day is one of the most important things I believe.The infographic below has some points to remember:
One of the things I’m trying to do as much as possible is to learn about other ways to understand more about users and customers. What are some of the things you have learnt over the past that made a difference interacting with a company? What was the absolute best experience you had in your life speaking to a company? Would love to hear your thoughts in the comments.
Source: HelpScout
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