Thursday, August 30

10 Things You Don't Know About the Seller Community: Happy Birthday eBay!

In honor of eBay's 17th birthday, I thought it'd be fun to recap some memorable moments from the past 17 years since Pierre Omidyar launched the company during Labor Day weekend 1995. While I'm not (and never have been an employee of eBay), I'm thrilled to have been part of the eBay Community since those very early days! (I’ve also included a few tips below to help improve your selling strategies and operations)
During eBay’s Q2 earnings conference call, CEO John Donahoe stated: “This is the strongest performance we’ve seen out of marketplaces since 2006.” eBay is clearly reclaiming its reputation with buyers as the world’s best person-to-person marketplace. If you’ve been on the bench about selling, it’s time to get into gear and start listing!
  1. The most popular auction selling format is the 7-day auction, although auctions generally are losing traction with today’s “on-demand” shoppers. (The best use for auctions is still rare and one-of-a-kind items). Fixed price listings represent the highest revenue-generating format on eBay, accounting for 65% of sales by total dollar volume.
  2. eBay has 105 million registered users in 39 markets around the world, and international sales volumes in Q2 2012 totaled close to $10 billion, driven by strong growth in Europe and Asia-Pacific. If you are selling as a business versus a hobby, it’s worthwhile to consider shipping to international buyers. DYMO Endicia’s solution helps make this virtually painless.
  3. 600,000 new customers made their first purchase via eBay Mobile in Q2 2012, and eBay estimates that for all of 2012 there will be $10 billion in transaction volume through eBay and PayPal mobile, more than double 2011. As a seller, when you create your listings, this means you should make them concise, but still clear and accurate.
  4. While mobile is great for buyers, post your listings from your computer using the full-featured listing form so you won’t leave out pertinent details. When complete, view your listing on the eBay Mobile app to be sure it translates well, then go back to your computer to make any necessary modifications. Mobile apps definitely have a purpose, but take time with your listings so you can get the highest price possible for your items.
  5. Customer service, not just listing volume, is a key condition for attaining Top Seller status. Accurate and friendly communication, quickly getting packages out the door and free shipping options are all factors buyers consider when making purchases. Top Sellers now represent 50% of eBay’s gross sales volume, and this number grew 22% over last year.

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