Starting in February, they will decrease listings exposure in search for the sellers who have a high buyer dissatisfaction rate and low DSRs over the last 30 days, especially for charging excessive shipping and handling. Second, they will be requiring sellers with high buyer dissatisfaction rates to offer a safe payment option.
Seller Standards – For PowerSellers
They're also going to raise the bar on what it means to be a PowerSeller. Given that this program has historically only required a certain level of sales and a 98 percent positive feedback rating, a number of buyers have complained that there's not a consistently great experience when they're buying from PowerSellers.
PowerSeller status will become a competitive advantage by setting a higher bar for sellers using their DSRs. Starting in July, you will need to have a minimum 4.5 score in all four DSR criteria over a 12-month period to be designated as a PowerSeller (or remain in the program).
Discounts for PowerSellers
Better payment protection for PowerSellers, and for all qualified sellers, greater exposure for listings in search
Great sellers who provide buyers with an experience that consistently means:
- Describing items well
- Communicating with buyers effectively
- Shipping items quickly
- Charging fair and accurate shipping costs.
While the vast majority of eBay sellers do the right thing, a relatively few sellers create a high percentage of dissatisfied customers. At eBay, they will consider a buyer dissatisfied if:
- The buyer leaves a 1 or 2 DSR rating on any of the attributes
- A seller get complaints from buyers about items being "significantly not as described" or "item not received"
- A seller receives negative or neutral feedback from the buyer.
- If a seller has any of these activities in the last 30 days, these will cumulatively count as dissatisfied customers for that seller. We then calculate what percentage dissatisfied customers represent of a seller's total customers.
For more details, please read the Seller Standards information page and FAQ.