"I bought WHAT on eBay?" What to Know and Do When You've Been Impersonated

So I'm clearing out my email before I go to sleep. Decide to clean out a mailbox that's pretty much dead - left over from my old marketing agency days. To my surprise, I see an email from eBay requesting that I pay for an item I supposedly purchased on the site.
I had to shake my head, as I knew I hadn't used this email address in years. I examined the email. In the area where eBay would insert the User ID of the buyer, was a series of numbers. Hmmm, strange ID. I try to check out the headers to see if the email came from eBay. This is close to impossible to do on the phone, so I examined the links - and indeed the email did seem authentic.
Within a few hours, an invoice was sent to the same email address, addressed "Dear 2679302013" with my name appearing at the top of the email.

It's after midnight, so I took to my laptop to research further. I perform an eBay bidder search by going to eBay's advanced search:

I find that this user ID made one purchase (the one I was invoiced for), but the purchase was made while I was on my radio show. I clearly couldn't have made this purchase. The User ID also showed eBay's new user icon with 0 feedback. By clicking on a user's feedback number, you can find out when the user first signed up for eBay. Clicking through I find that they signed up for eBay on a Saturday as well. Hmmm. I usually don't sign up for new accounts when I am on the air.

I went to eBay - and clicked the Customer Service link, hoping to send them an email alerting them of the impersonation. I was amazed to find that eBay's customer service takes phone calls 24 hours a day, 7 days a week. It was after 1 am at this point, but I figured, why not give it a shot.
The customer service representative (working from eBay's Salt Lake City hub) answered the call and listened to my tale of woe. I had forgtten several things:

• eBay keeps all the data user's input when you sign up for an account
• IP addresses are attached to transactions
• eBay sends out an email upon opening an account

"Charm", the CSR sent an email to the registered email address with a code to confirm that I was indeed the owner of the address. I read her back the code from the email and she said that eBay would remove the email address from the account. What bother's me is that the account is still for Marsha Collier, and is still an active account on the eBay site.
Lesson learned? If you have old email accounts, be sure to check them regularly. If I would have followed my own advice, I might have noticed the initial registration email that came from eBay (sent 2 days after the user registered the bogus account) welcoming me to the site. I sincerely wonder why eBay no longer requires an email address confirmation from those who open an account. If they'd have, the user would not have been able to make a fraudulent purchase - as I'd not confirmed the authenticity of the address.

I recommend in my books to let brands know when they have done something right; when you are pleased with their service. (They must get so sick of social media complaints, that a compliment usually brightens their day, and the reply with a "thank you." So next morning, I used Twitter to thank @eBay (and @AskeBay) for their CSR's excellent service. All I got back was the sound of crickets - no response.

Best Practices: 10 Ways to Avoid Email Overload in 2013

Email is possibly the biggest time-suck for most of us. It's good to remind ourselves of the best practices now and then. I came upon this valuable post from 2011. The recommendations are as valid today as they were then.

Most people I know share a common complaint - too many emails! However, I observe many people creating extra work for themselves in their haste to plow through it all. The results include miscommunication, slow response times, and even more emails!

I'm generally on top of my emails and my inbox only contains the current day's messages. I doubt I'm any less busy than the average person, but I do follow a few simple tips.

1. Think before you "Reply All"
   A boatload of our extra email comes from people hitting the "Reply All" button, even when "All" of us don't need to see the message. Only use this feature when necessary.   
2. CC and BCC cautiously
   A close cousin of the "Reply All" problem is the CC and BCC. Copy someone who doesn't need to be copied and you risk having them add more unnecessary emails to your inbox.
3. Read carefully before responding
   A lot of unnecessary email traffic comes from people sending partial responses to emails. In their haste to reply, they may miss a key detail. For example, I recently emailed a friend who invited me over for dinner to let her know I was available on Friday, Saturday, or Sunday. I asked her to choose the day that worked best for her and her husband. She replied, "We can't do Friday, but we can do Saturday or Sunday." Ugh - now I have to send a second message and she'll no doubt send a reply. Two additional emails would have been avoided if she had simply selected the day that worked best for her.
4. Write concise but thorough messages
   Think of a question your recipient may have about your email and include the answer in your message. A short, well-written email leads to less back and forth which ultimately reduces your email load.
5. Describe what you want in the first paragraph
   Make it easy for your recipient to understand what you are looking for. Put any request for action or information in the first paragraph of your message so it won't be missed.
6. Email isn't for conversations
   Look at the messages in your inbox and see how many are from the same conversation. Do you need to discuss something with a colleague? Pick up the phone and knock it out.
7. Write descriptive subject lines
   The subject line should give the reader a clear idea of what the message is about so he or she can determine how quickly to read it. A descriptive subject line also reinforces what you are asking the reader to do.
8. Set rules to automate email management
   Outlook and many other popular email programs let you set rules to automatically manage certain types of emails. For example, you can have all your email newsletters automatically routed to a "Reading" folder that you can check once or twice a week. This unclutters your email box and allows you to get to those lower priority items when you have a free moment.
9. Use one program to manage all your email addresses
   Many of us have multiple email addresses, but that doesn't mean we can't get all our messages in one place. This allows you to manage just one email inbox instead of several. I have rules set up in Outlook that route messages sent to my secondary email addresses to special folders so they don't get mixed in with messages sent to my primary account.
10. Check email only a few times per day
    Constantly checking your email every time a message arrives is a huge distraction and productivity drain. Instead, set aside blocks of time to focus on email and power through your messages. Force yourself to make a decision about each message (respond, file, or delete) rather than just leaving it sitting in your inbox for later. You'll find this approach allows you to write better messages, get fewer responses in return, and dramatically reduce the number of emails in your inbox.

via toistersolutions.com

Road Runner Email & Android Phone? Whew! Here's the Fix for Connection Problems

Because of my tech radio show, I test just about every opeating system there is. When it comes to smartphones, there seems to be a recussing issue with connecting Road Runner email to recieve (and sending is even more problematic). Keep in mind that Road

Runner is a POP server, and not IMAP, your deletions on the phone will not carry over to the server.

I just set up the new Verizon LG Revolution and came up with settings that actually work! Here's the procedure:
To send email:

1. Under Emails, Select Add Account, In the General Settings window fill in:
   (phones will vary so fill in what is required for your phone)
2. Email Address: yourusername@yourcity.rr.com (In Southern Californis it is socal.rr.com)
3. Your Password
4. Select POP or POP3
5. Incoming Mail Server Host: pop-server.yourcity.rr.com
6. Enter port 110
7. Set Secure Server to off

Outgoing email:

1. Outgoing Server Host: mobile-smtp.roadrunner.com (no need for your city code)
2. Set Port 25
3. Click Secure Server to off

This should be all you need!

Social Networking History: Pre-Facebook. We've been there, we've done it!

via bitrebels.com

See more one bitrebels.com

Ever said OMG after you've sent an email?

Sure you've done it, we all have. Maybe you're not drunk, but you're overtired and cranky and had a burning desire to state your feelings in an email? Once you click that send button, you know (accompanied by a sinking feeling) that you've made a terrible mistake.

Google has to our rescue. They've come up with a cool new tool for Gmail that may prevent us from emailing while drunk, Mail Goggles. Once you hit the send button on that email you composed in the dark of night, Mail Goggles will present you with five math problems that must be solved in a limited amount of time. Only if you complete the computations in the given time will your message be sent. I've always felt that doing math (even simple math) is a sobering experience.

Mail Goggles, by default, is only active on weekends and nights, but of course you can adjust that to be more in balance with your personal 'happy hour.'