Real Talk: The Online Customer Service Shift - SXSW Twitter

Our panel: Bianca Buckridee (JP Morgan Chase), Brooks E Thomas (Southwest Air), Carla Saavedra (Samsung Mobile US) and I at addressed 500 social media, brands and customer service enthusiasts.

The crowd responded with a ton of Tweets including comments, quotes and links that carried actionable insights. Before I post the deck online, I thought I'd share this valuable collection

The Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More (Google Affiliate Ad)