Thursday

Increase Small Business Profitability ---> Reduce Churn -----> Compete Better through Social Media


My Parallels Summit 2012 Keynote should give you some quick actionable strategies for improving your marketing, online customer service (connection and engagement) so you can better connect with your SMB customers to sell more.
Attendees were all given copies of my book, The Ultimate Online Customer Service Guide, you might also find it helpful.