Keynote: "Online Strategies for Improving Marketing & Customer Service" (Free Reg code)!

If you’re interested in launching or building your business in the hot cloud and web hosting space, or just want to learn more about the cloud, you can’t afford to miss Parallels Summit 2012, February 14-16 in Orlando.  Parallels Summit will feature cloud industry leaders and successful service providers, addressing how not to get left behind the cloud, and how you can profit from the explosive growth of cloud services for small and medium businesses.

I'm honored and excited to be presenting a keynote entitled “Online Strategies for Improving your Marketing and Customer Service.”  All attendees at Parallels Summit 2012 will receive a copy of my latest book, “The Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More!” 


Guy Kawasaki, the foremost authority on technology adoption, was the original chief evangelist at Apple. In his second act, Kawasaki’s excelled at being a serial entrepreneur and networker, social media guru, best-selling author and featured columnist for American Express OPEN Forum for small business on his blog, Powering Small Business Success. In his keynote, Kawasaki will share insights from his life experiences on how to tap into the potential of customer “Enchantment” — the Art of Changing Hearts, Minds and Actions, as chronicled in his recent book of the same title. Regardless of your company’s size or how you deliver services, Kawasaki will explore why enchanting your customers is the key for service providers (or any entrepreneur) to build a business — it’s the path to differentiate yourself in the marketplace as you earn likability and trustworthiness.

Tiffani Bova, Vice President, Gartner Research, is a 15-year IT veteran, who cover IT Sales and Channel Strategies. Bova's area of specialization includes the development of comprehensive indirect channel programs, the impact of alternative models on the traditional channel, and trends in IT distribution.  Bova will provide insight for channel partners and the requirements they need and should expect from their vendor partners to be successful in today's market in her keynote session, “The Role of Cloud Services Marketplaces in Your Value Chain Strategy.”

For more info and to register, go to : and use the code #NU3MC2for your free registration. 

See you there!